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Thames Water UK contact telephone number: 0844 995 99 39

The 0844 995 99 39 number provided by this connection service is an alternative contact telephone number for Thames Water UK.
Calls to this number will be charged at 7 pence per minute including VAT plus your phone company’s access charge.
Basic rate telephone number and other contact details for Thames Water are likely to be found at Thames Water website and in the public domain.

Thames Water, is the private utility company responsible for the public water supply and waste water treatment in large parts of Greater London, the Thames Valley, Surrey, Gloucestershire, Wiltshire, Kent, and some other areas of the United Kingdom. Thames Water is the UK’s largest water and wastewater services company.


Thames Water Property Services

Thames Water Property Services is a subsidiary of Thames Water, providing the full range of property services to Thames Water. They manage around 18,000 acres in total on over 5,000 sites. You may view the UK supply area of Thames Water on the map.

Services include estate management, facilities management, letting of surplus sites, buying land or easements required for the business, town planning, buildings maintenance and business rates management.


Got questions about your Thames Water account?

Your charges. Want to know exactly what you’re paying for? The bill you receive is broken down into water and wastewater elements, and shows the rates that are charged for each of these services, including a handy guide to each section of your bill, and a range of further information on how it’s calculated. So you will always know what you’re paying for.

Direct Debit is the easiest way to pay and gives you control over your finances, with a choice of payment dates and instalments spread across the year. So you can find more information on how to set up your payments just following the listed steps to complete. If you need more infromation or help, just get in contact with Thames Water customer support.

You can do your payment online while paying by debit or credit card.

Let Thames Water know about your move – whether you’re a new customer looking to set up an account, a current customer moving home within Thames Water region, or you’re moving out of our supply area altogether.

It is important that you advise of any changes that you wish to make to your account, such as changing your contact details or bank account details (if it will affect your Direct Debit payments).

Still have more questions – ask them directly calling Thames Water support team.


The ways to get in touch with Thames Water

Go a question, need any explanations or willing to leave a complaint? Please call: 0844 995 99 39

Thames Water lines are open from 9am to 5pm, Monday to Friday, and closed at weekends and on bank holidays.


Or send an email at so you will get an answer back.


You may also follow the FAQ and have a look at the questions that have already been answered.

Thames Water UK contact phone lines are open: from 8am to 8pm – Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.


Contact address:
Thames Water
PO BOX 436
SN38 1TU